FREQUENTLY ASKED QUESTIONS

  • All prints by the artist Georgie Gibbs are authentic and signed by hand.

  • All prints by the artist Georgie Gibbs are signed on the back, along with their edition number.

  • Prints are available in multiple sizes
    (unless stated otherwise in the product lisiting).

    6 X 9” (image size) plus 1 inch white border (paper size 8 x 11”)

    8 X 12” (image size) plus 1 inch white border (paper size 10 x 14”)

    10 X 15” (image size) plus 1 inch white border (paper size 12 x 17”)

    For custom sizing, please email: info@georgiegibbs.com

  • Yes, all prints for sale are limited edition.

    6 X 9” (image size) plus 1 inch white border
    Limited to an edition of 25 prints.

    8 X 12” (image size) plus 1 inch white border
    Limited to an edition of 20 prints.

    10 X 15” (image size) plus 1 inch white border
    Limited to an edition of 10 prints.

  • The printing is done on giclée fine art pearl 285gsm archival paper by London based imaging lab Hempstead May.

    On some occasions prints might be printed by UK based fine art printers Spectrum Photographic.

    Please note, due to the nature of the artwork, the prints will show to have light grain due to being shot on an analogue camera.

    The usual precautions should be taken to retain a photograph’s depth of tone and contrast, and it’s recommended that a photograph should not be hung in direct, continuous sunlight.

  • Framing & mounting services are not included. All prints on sale do not come with an option for framing. However, the print (image) sizes available can cater to most standard sized frames.

  • The color of your print may differ from the color reproduction of any given computer screen as all computers are calibrated differently. Computers are also lit from behind, which can affect the level of brightness of an image.

    Please note, due to the nature of the artwork, the prints may show light grain due to being shot on an analogue camera.

PRINTS

  • After your order is placed, you will receive a confirmation email. Please be sure to check your spam folder if you don’t see an order confirmation in your inbox. Shipping time will vary order-to-order. We will do our best to ship your order to you as fast as we can.

    Please note all fine art prints are made to order.

    For specific questions about your shipment please contact info@georgiegibbs.com

  • Please email info@georgiegibbs.com with a detailed description of the difficulties you encountered. Please include a screenshot if possible, as well as the address you would like your item shipped to.

  • Please email info@georgiegibbs.com

    Subject line: Cancel my order (insert your customer order number)

WEBSITE PURCHASING

  • Georgie Gibbs Print Store products are available in USD, EUR or GBP, or, depending on the customer’s location. The currency in which a customer pays is determined by the location of the device they are using to order.

    Customs and duties are not included in the listed prices for products on sale.

  • Unfortunately, this is not possible. Because the currency displayed depends on your device’s IP address, we’re unable to change the currency or provide an invoice in a different currency than the one displayed.

CURRENCIES

  • The Georgie Gibbs Print Store is located in the United Kingdom.

    If your order is placed outside of the UK, customs and duties are not included in the listed price.

    If your order is placed in GBP, and is shipped to within the UK, customs fees are not applicable.

    For all orders outside the UK: The Print Store is not responsible for and cannot offer advice on import fees, duties, customs or taxes that you may be charged when your order reaches you. Please consult your local delivery import office with any questions.

CUSTOMS

  • All Fine Art prints are made to order, quality control checked, signed and editioned by the artist.

    Once your order has been placed, it is typically shipped within approximately one to two weeks.

    Please note the delivery times provided are always according to when an order is shipped, and not when an order is placed. Shipping lead times may vary from country to country.

  • Delivery for orders WITHIN the UK are shipped via Royal Mail.

    Royal Mail Tracked 48
    This service includes: Online Tracking / Signature / Customer SMS/Email / Delivery Confirmation / Management Information available / Convenience option with delivery direct to a Post Office® with Local Collect.

    Delivery for orders OUTSIDE the UK are shipped via Royal Mail.

    Royal Mail International Tracked & Signed
    This service includes: Online Tracking / Signature / Delivery Confirmation / European delivery from 2 days / Worldwide delivery from 5 days.

    We reserve the right to ship orders with a different carrier.

  • Email info@georgiegibbs.com, but please note that we can only change a shipping address if your order has not yet shipped.

  • Check the tracking number emailed to you on your email confirmation and let us know at info@georgiegibbs.com.

  • If an order arrives damaged, you must keep all original packaging material and notify us within 24 hours of delivery via email at info@georgiegibbs.com.

    Send a description of the damage, and please include photos of the damaged areas if possible.

SHIPPING

  • The Print Store is able to accept payment for orders via all major debit and credit cards, PayPal‍, Apple Pay & Google Pay.

    Secure payments can also be processed using Stripe at checkout.

PAYMENT

  • Our policy is applicable for 14 days after order is received. If 14+ days have gone by since receipt, unfortunately, we can’t offer you refunds or exchanges.

    To be eligible for return, your item must be unused, undamaged and in the same condition that you received it. It must also be in the original packaging.

    If a product arrives damaged, you must keep all original packaging material for insurance purposes.

    Claims must be made within 14 days of receipt via email to info@georgiegibs.com
    If you are unhappy with your purchase you may return it in its original condition for a refund.

    Shipping cost will not be refunded. Please contact info@georgiegibbs.com for further instructions.

    In the event of a return, please get in contact for a Return Authorisation Number. Once the return is approved, we will provide instructions on where to return your order.

    In addition to ensuring your return, we strongly recommend that the order be sent with Delivery Confirmation. Until we receive your return, we will not be able to issue a refund.

    To complete your return, we require a receipt of purchase along with proof of postage.

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

    If you haven’t received a refund yet, first double check your account. Then contact your credit card company, as it may take some time before your refund is processed.

    If you’ve done all of this and you still have not received your refund, please contact us at info@georgiegibbs.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Unfortunately, postal services have bad days too. We understand that things go missing in the mail from time to time.

    We kindly ask the following: If your order seems to be lost in the mail, please notify us by email at info@georgiegibbs.com no later than 2 weeks for domestic orders, and 3 weeks for international orders, after having received your shipping notification.

    We will do our best to work with you and the shipping service to locate your package, and/or send you a replacement. Unfortunately, we are unable to assist after this time frame has passed.

RETURNS, REFUNDS & REPLACEMENTS

TERMS & CONDITIONS

  • Last updated: 01/01/2025

    These Terms and Conditions govern your use of the website www.georgiegibbs.com and the purchase of photographic fine art prints.

    By using the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

    1. About Us

    georgiegibbs.com is an online gallery and store offering fine art photography prints by a British based Photographer, Georgie Gibbs. We specialise in limited edition prints made to archival standards and, where applicable, accompanied by certificates of authenticity.

    2. Ordering Process

    2.1 Product Information

    We take all reasonable care to ensure that all details, descriptions, and prices of Products appearing on the Site are accurate at the time they are entered. However, slight variations in colour and tone may occur due to screen settings and printing processes.

    2.2 Order Acceptance

    Once you place an order, you will receive an email acknowledging receipt of your order. This does not mean your order has been accepted. A contract between you and us is formed only when we send you a dispatch confirmation email.

    We reserve the right not to accept your order for any reason, including but not limited to:

    • The product being out of stock or no longer available

    • Issues with payment authorisation

    • Errors in product or pricing information

    3. Prices and Payment

    All prices are shown in GBP (£) and include VAT where applicable. Shipping costs are added at checkout and may vary depending on your location.

    We accept payments through majorcredit and debit cards, PayPal and other secure payment gateways as offered at checkout.

    4. Delivery

    4.1 Delivery Time

    Prints are often made to order. Please allow an estimated:

    • 7- 10 working days for UK delivery

    • 10 - 15 working days for international delivery

    We will notify you if your order is likely to be delayed.

    4.2 Delivery Charges

    Delivery charges are calculated at checkout based on your shipping destination and order size.

    4.3 Customs & Duties

    For international orders, any customs or import duties are the responsibility of the customer. We are not responsible for delays caused by customs clearance.

    5. Cancellations and Returns

    5.1 Made-to-Order and Bespoke Products

    Under the Consumer Contracts Regulations 2013, made-to-order or bespoke items (which includes most fine art prints) are not eligible for cancellation or return unless the item is damaged or faulty.

    5.2 Damaged or Incorrect Items

    If your order arrives damaged or incorrect, please notify us within 24 hours of receipt. You must email us at info@georgiegibbs.com with photographs of the issue and packaging.

    We may request the return of the item before processing a replacement or refund. Return costs will be covered in such cases.

    5.3 Refunds

    Where a refund is approved, it will be processed via the original payment method within 14 days of confirmation.

    6. Intellectual Property and Usage Rights

    All images, text, and content on this Site are the property of Georgie Gibbs and/or the respective photographers where credited. They are protected by UK and international copyright laws.

    By purchasing a print, you are buying the physical artwork only. No reproduction, distribution, or commercial use rights are granted. You may not scan, copy, resell, or otherwise use the image without explicit written permission from the copyright holder.

    7. Limitation of Liability

    Nothing in these Terms limits or excludes our liability for:

    • Fraud or fraudulent misrepresentation

    • Any matter for which it would be unlawful for us to exclude or restrict liability

    To the fullest extent permitted by law, we will not be liable for:

    • Losses not caused by our breach

    • Business losses or loss of business opportunity

    Delays due to events beyond our reasonable control.

    8. Privacy and Data Protection

    We respect your privacy and are committed to protecting your personal data. Your data is handled in accordance with our Privacy Policy, in compliance with the UK GDPR and Data Protection Act 2018.

    We only use your personal data to fulfil orders, manage customer service enquiries, and where you have opted in, for marketing purposes. You can unsubscribe from marketing communications at any time.

    9. Amendments

    We reserve the right to update or amend these Terms from time to time. Any changes will be effective once posted on the Site. Your continued use of the Site after changes have been made constitutes acceptance of those changes.

    10. Contact Us

    If you have any questions regarding these Terms, please contact:

    Email: info@georgiegibbs.com